Last Updated: January 15, 2026
At Shroxxenttbroz, we are committed to delivering high-quality UX/UI design services that meet your expectations. This Return Policy outlines our approach to refunds, cancellations, and satisfaction guarantees for our design services, in compliance with EU consumer protection laws and Irish regulations.
Our UX/UI design services involve custom creative work tailored to your specific needs. Unlike physical products, design services cannot be returned in the traditional sense once work has commenced. However, we are committed to your satisfaction and work collaboratively to ensure the final deliverables meet your requirements.
In accordance with EU consumer protection laws, if you are a consumer purchasing our services, you have the right to cancel your order within 14 days from the date of contract conclusion without giving any reason.
For digital content and services, if you have explicitly consented to the immediate performance of the service and acknowledged that you will lose your right of withdrawal once performance has begun, the 14-day cancellation period does not apply once performance has commenced with your consent.
If you cancel within the 14-day period and we have not yet begun providing the service, you are entitled to a full refund. If we have already begun providing the service with your consent, you may still be entitled to a partial refund for services not yet delivered.
To be eligible for a return or refund, the following conditions must be met:
We reserve the right to refuse returns or refunds if these conditions are not met or if the service has been substantially consumed or implemented.
As we provide digital design services, there are typically no physical products to return and therefore no shipping costs involved.
If you have received any physical materials (such as printed mockups, design specifications, or promotional materials) as part of our service, and you wish to return them:
To initiate a return, cancellation, or refund request, please follow these steps:
For digital deliverables, you may be required to confirm that you have deleted or will not use any provided materials. For physical items, you will receive return instructions and shipping address.
The following items or circumstances are generally non-returnable or may be subject to different terms:
If you have concerns about any of these items, please contact us to discuss your specific situation.
This Return Policy is designed to comply with:
Nothing in this policy affects your statutory rights as a consumer. If there is any conflict between this policy and applicable consumer protection laws, your statutory rights will prevail.
Most projects require a deposit before work begins. This deposit covers initial research, planning, and resource allocation. Deposits are non-refundable once the project has commenced, as they compensate for work already performed.
The remaining balance is due upon project completion or according to agreed milestones. Payment must be received before final files are delivered to the client.
If you wish to cancel a project after work has begun, you are responsible for payment of all work completed to date. We will provide you with any deliverables produced up to the point of cancellation upon receipt of payment.
Cancellation before project commencement may result in forfeiture of the deposit to cover administrative costs and opportunity costs.
In rare cases, we may need to cancel a project due to unforeseen circumstances. If this occurs, we will provide full refund of any payments received, including deposits, and deliver any completed work at no charge.
Each service package includes a specified number of revision rounds. These revisions are included in your project cost and are designed to refine the design to meet your requirements.
Revisions beyond the package limit will be billed separately at our standard hourly rate. Revision requests must be submitted within the timeframes specified in your project agreement.
We strive for complete client satisfaction. Throughout the design process, we maintain open communication and welcome your feedback. Our iterative approach allows us to adjust designs based on your input.
If you are unsatisfied with the direction of the project, we encourage you to communicate your concerns early so we can address them promptly. However, satisfaction is subjective, and we cannot guarantee that you will be satisfied with creative work that follows agreed specifications.
If your return or cancellation request is approved, we will process your refund using the following procedure:
If you paid by credit or debit card, the refund will be credited to the same card. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
Refunds may be considered in the following circumstances:
Refund requests must be submitted in writing within 14 days of the issue arising or within the applicable statutory limitation period. Each request is evaluated on a case-by-case basis, and we will provide a written response explaining our decision.
If you are dissatisfied with any aspect of our service, please contact us immediately. We are committed to resolving issues amicably and professionally. Most concerns can be addressed through open communication and collaborative problem-solving.
In the event that a resolution cannot be reached, disputes may be subject to mediation or arbitration as specified in your project agreement.
Intellectual property rights for completed work transfer to the client upon full payment. Until payment is received in full, Shroxxenttbroz retains all rights to the work produced.
In cases of cancellation or non-payment, we reserve the right to use work produced for our own promotional purposes or to offer it to other clients.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically.
If you have questions about this Return Policy, wish to initiate a return or cancellation, or need to discuss a specific situation, please contact us:
Shroxxenttbroz
99 O'Connell St, Prior's-Land
Limerick, V94 P8CY, Ireland
Email: support-centerY3mxs9K1m
Phone: +353 61 597512
For return or cancellation requests, please include "Return/Cancellation Request" in the subject line of your email and provide the following information:
We aim to respond to all inquiries within 2 business days. For complex cases, we may require additional time to investigate and respond appropriately.
Shroxxenttbroz